Privacy Policy

1Information We Collect

• Order information: name, shipping address, email address provided during checkout.
• Transaction data: Bitcoin wallet addresses and transaction hashes you provide to confirm payment.
• Communication data: emails or messages you send to our support team.
• Technical data: IP address, browser type, and pages visited — collected via server logs for security purposes only.

2How We Use Your Information

• To process and fulfil your hardware order, including shipping and delivery.
• To confirm Bitcoin payments by cross-referencing transaction hashes on the public blockchain.
• To respond to support enquiries, warranty claims, or RMA requests.
• To comply with applicable legal obligations (e.g. export control, anti-fraud).
• We do not use your data for advertising, profiling, or sale to third parties.

3Bitcoin Payments & Blockchain Data

All payments are made in Bitcoin directly to our wallet. Bitcoin transactions are recorded permanently on the public blockchain and are visible to anyone. We do not store your private keys, seed phrases, or any sensitive wallet credentials. By sending payment, you acknowledge that transaction data is publicly visible on-chain.

4Data Sharing

• Shipping carriers (DHL, FedEx, or equivalent): your name and delivery address to fulfil shipment.
• No data is sold, rented, or shared with advertisers or data brokers — ever.
• We may disclose data if required by law enforcement with a valid legal order.

5Data Retention

Order and transaction records are retained for 7 years for accounting and legal compliance. Support communications are retained for 3 years. You may request deletion of personal data not subject to legal retention requirements by emailing legal@novahasher.com.

6Your Rights

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate data.
• Deletion: request erasure of data not subject to legal retention.
• Portability: receive your data in a structured, machine-readable format.
• To exercise these rights, email legal@novahasher.com with subject "Data Request".

7Security

We use TLS encryption for all web traffic, access controls on internal systems, and never store payment credentials. Despite best efforts, no internet transmission is 100% secure. If you suspect a data breach, contact security@novahasher.com immediately.

8Changes to This Policy

We may update this policy to reflect changes in law or business practices. Material changes will be posted on this page with an updated date. Continued use of our site after changes constitutes acceptance.